Politique de remboursement
Store: Rovestique
Address: Viale Verdi N 26, 30020 Pramaggiore (VE), Italy
Email: contact@rovestique.com
Phone: +39388526879
Full Name: Denis Emilio Lenghel
At Rovestique, your satisfaction is our top priority. We take pride in offering high-quality products and a worry-free shopping experience. If you’re not fully satisfied with your purchase, we’re here to help.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Conditions for Returns
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- It must be returned in its original packaging with all accessories (if applicable).
- Proof of purchase (order number or receipt) must be provided.
Returns that do not meet these conditions may not be accepted.
3. Return Process
To initiate a return, please contact our support team at contact@rovestique.com with your order number and reason for return. We will provide you with the return address and full instructions.
Once your return is received and inspected, you will receive an email confirmation and your refund will be processed.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after we receive and verify the returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include clear photos of the issue, and we will replace the item or issue a full refund at no additional cost.
7. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons (e.g., personal care items, undergarments, or opened sealed products). If an item is non-returnable, it will be clearly stated on the product page.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card company — it may take time before your refund is officially posted.
- If you’ve done all this and still haven’t received your refund, please contact us at contact@rovestique.com for assistance.
9. Free Returns
We offer free returns for orders over €30. For orders below this amount, the customer may be responsible for return shipping costs unless the item is defective or incorrect.
10. Customer Support
Our support team is available 24/7 to help you with returns, refunds, or product issues. Contact us anytime at contact@rovestique.com.